Frequently Asked Questions (FAQ’s)

NASA11 Online CAsino » Frequently Asked Questions (FAQ’s)

Frequent Questions

About the Games

How many days I can check for my transaction record?

You may see your transaction record within 30 days

Where can I check the game rules and how to play?

You may see the rules in the respective game window users are allowed to check the rules of the game.

How do I know the history of game results?

The display method is different depending on the gaming company, but you can check the history from the Members in home menu, by clicking on Betting record to know the history of game results.

What should you do when the internet is disconnected during game

If you are disconnected in the middle of or before or after the game, we will first check the game history. If the game is disconnected prematurely, the game will resume on the next login. If you encounter any problems, please contact us as soon as possible..

Can I play games on my mobile?

Yes, you can play slots online using a smartphone. You can enjoy our online casino games via your internet browser, or download our app, which is available for both Android and iOS devices.

Bank Related

Register your card

You can register 2 cards under your account, and one bank account only allowed to register under one user account. You are not allowed to share one bank card between multi-users. If you want to delete or modify your bank information, please contact us.

Notice

  • Please enter the correct bank information, such as bank, bank account number and payee name. You can not modify it after submit
  • The bank account information is using for withdrawing money, you don’t have to provide while you are registering with us. However, you have to register your bank account before you withdraw.

Security

Is NASA11 safe?

After logging in all information sent to and from the site is encrypted using 128-bit Secure Socket Layer (SSL) technology.
The security of NASA11’s systems and applications are tested several times per year by third-party security experts. Furthermore, we have an Intrusion Detection System that monitors all network traffic 24/7 for signs of attacks or intrusions.

Is my account save?

NASA11is using 2 different passwords for login and withdrawal; also you can using google-authenticator to secure in the next level.
After logging in all information sent to and from the site is encrypted using 128-bit Secure Socket Layer (SSL) technology.

Fund secutiry

NASA11 cooperate with many international financial security institutions, we have developed industry-leading fund transaction security protection encryption technology, which fully guarantees the safety of users during recharge and withdrawal, and the performance is more stable and fast, which is trustworthy.。

You have to enter your fund password for every withdrawal.

You cannot modify the details

You can’t see the bank details after you register your bank account

Responsible Gaming

We care about our players and want to ensure that any time spent with us stays fun. Betting should always be within your means and not negatively impacting you either financially or socially.
As an award-winning Responsible Operator, we provide the expertise to guide, advise and keep you playing safe.

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